Right of Withdrawal / Model Withdrawal Form
Right of Withdrawal
Model Withdrawal Form
Right of Withdrawal (Download as PDF)
Right of withdrawal
Cancellation policy
As a consumer, you have a right of withdrawal.
The following right of withdrawal applies exclusively to consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession (§ 13 BGB).
The right of withdrawal does not apply to distance contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded,
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
- for the delivery of audio and video recordings or computer software in a sealed package if the seal has been removed after delivery,
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts,
- for the supply of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be supplied no earlier than 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must contact us
Helga Freier
Am Heistersiek 15
32139 Spenge
Tele: +49 (0) 5225-8623031
Fax: +49 (0) 5225-8623032
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired. Consequences of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For a refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for these refunds.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of the contract to us or to
Helga Freier
Am Heistersiek 15
32139 Spenge
or to hand it over. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
The costs are estimated at a maximum of approximately EUR 69.00.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
To open the downloadable PDF-files, you need an additional program such as the Adobe Reader, which you can download online for free. The current version of the Adobe Reader you can find here.